Business Plans

What is it you are trying to accomplish this year and the next?  Do you know how everybody in the organization ties in to your plan? 

Marketing and Sales Plans

How will you achieve your stated goals if they are not translated into specific tactics for you to follow?  Are you using multiple channels?  Do you know how to get the customers you want, and then how to keep them?

New Business Development

All organizations need new business to survive, not to mention grow.  If your business has been unable to grow, you are either not getting new business, or not keeping your customers.  We can help you uncover the best way for your particular company to grow.

Sales Training

Successful selling requires specific skills and behaviors.  We have sales training workshops for novice salespeople that teach the critical factors new salespeople need.  We can coach your salespeople over time to diagnose and correct any problem areas. We also work with experienced professionals to help keep them tuned up.

Reward Systems

Specific reward/incentive programs can motivate your employees and can also build fun and excitement in your organization, all with surprisingly little cost.  The benefits in morale, improved performance, and retention usually far outweigh any program expenses.

System-wide Performance Management Systems work by aligning the organization’s goals with job expectations and by establishing a transparent process of communication and measurement.

Client Retention Strategies

How do you keep them coming back for more?  It’s not just an “old family recipe”, it is finding out what your customers want from you, and you dedicating your organization to providing just that.

Negotiation Guidance

Whether it is a major sales contract, a long-term lease, or a strategic marketing alliance, good negotiating skills will improve your position, and may even avoid disaster.  We can help you through this process and guide you past the landmines waiting to explode in your face.

QWL Programs

We all would like to see our Quality of Work Life improved.  The number of ways that management can try to improve the work experience of employees are unlimited.  Make sure that well-intended changes do not have unintentional negative results. Even positive change is difficult, and we can lead companies through that process, minimizing the anxiety and unknowns.

Mergers and Acquisitions

Most business owners think of M&A as being relevant only to the big players.  This could not be further from the truth.  Most businesses have acquisition opportunities that they don’t see—ones that are affordable and can quickly move them into new markets or extend their market depth.  We can help them look for and structure deals that are win-win.

Operations Improvement

There is a saying that companies don’t go out of business—they run out of money.  Operations improvement means two things: profitability and better customer service.  The more efficiently your business operates, the more likely you are to make money.  And watch what better customer service does for customer retention and referral.

Idea Generation

Ideas are the lifeblood of your business.  Every good choice and decision starts with an idea.  Our Idea Generation workshop harnesses the energy and thought power of all your participants, resulting in higher quality and volume of ideas and improved sense of involvement and contribution by participants.

Policy Development

Do you have SOPs (Standard Operating Procedures) for many of the functions in your company?  Are your HR policies lawful?  Do your supervisors actually know them and follow them?  We can assist your company by writing and training in these policies.

Conflict Management

Conflict is inevitable when many people with different backgrounds and perspectives are thrown together in one company.  Departments develop animosities toward other departments.  Bad blood exists between salespeople.  These examples and more can occur, and before one knows it, the conflict can take on a life of its own.  We can design simple programs specific to your organization around principles of mutual goals and collaboration, then train and coach your teams in how to work together.

Restructuring

We have expertise in designing organizations that reflect management goals, focus on the job functions required, fulfill customers’ needs, and reinforce the unique talents of the organization’s members.  Tools include Work Flow Analysis, Job Analysis and Job Design/Redesign.

Consumer Studies

Do you really know what your customers think?  What about the rest of the market that encompasses all those prospects that are not your customers?  We have decades of experience collecting and reporting marketing and consumer research to a variety of industries.  More importantly, we help you make sense of the data and suggest changes that could enhance your standing in your customer’s eyes.

Employee Studies

Yes, employees do talk, but often not to you.  That is more typical than not.  Fortunately, the company surveys we perform and the private confidential interviews we conduct surface valuable information for management.  Information that can lead you to learn how to create better employee performance, morale, and retention.